Policy - CuteAwaking

Welcome

Hi! Thank you for taking a look at my shop!
I make Ring Slings specializing in a center pleated shoulders that can be worn on either shoulder, Cute Reverse Onbuhimos and the Cute (buckle) Onbuhimo.
I work very hard to make sure I stay up to date on all safety standards, and I am CPSIA compliant. My onbuhimos have been tested to the ASTM F-2236 and passed. I am very thankful to be a BCIA member.
Every carrier comes with written instructions and full color pictures. I also have a You Tube channel where you can find instructional videos on all my carriers:

You can also find me on Facebook:
www.facebook.com/cuteawaking
and on Instagram:
@cuteawaking
I suggest you follow me on both to stay up to date on re-stockings and new inventory!

Shipping

After quality, I strive for a quick turnaround. I will usually get all Ring Slings shipped the day after ordered when possible, or no later than 3 business days. In stock Onbuhimos I will have shipped with in 1 to 5 business days. I know when I order something I would like it, well, now. So I try to accommodate that to the best of my ability. The exception to this is custom orders. Please contact me regarding custom orders and I can let you know my current turn around time.

I ship USPS Priority. It takes 2 to 3 days to be delivered. Please contact me if you need it sooner so that we can discuss options.

Refunds

Refunds:
Don't love your item? That's okay. Notify me by email with in two weeks to arrange for the return of your purchase. Refunds will be made provided all item are returned; including instructions and product registration card, in new unwashed condition. Once the product has been received the refund will be issued for the purchase price less 10% for restocking fees.
~Custom carriers are non-refundable
~Clearance carriers are non-refundable

Exchanges:
Not quite what you wanted? Notify me by email with in two weeks to arrange for the return of your purchase. Exchanges will be made provided all item are returned; including instructions and product registration card, in new unwashed condition. Once I have received it you will be billed for the new shipping fee. Once paid I will send out your new selection. If your new selection is more expensive you will need to pay the difference before the new item is shipped out.

Warranty:
I take pride in my work, and strive very hard to produce a safe high quality product. During the first six months, if you find any manufacturing defect, I will gladly repair it or replace it if necessary.

Custom Carriers:
* Deposits for custom carriers are non refundable
* Once custom slot has been purchased you have 1 month to get your wrap/fabric to me or your slot is forfeited.
* Upon completion of your carrier a final invoice will be issued for the balance due. Payment must be received with in eight (8) days to avoid incurring a late fee of $10.00 per week.

Clearance Items:
Please choose carefully! All clearance sales are finale; non-refundable, and non-exchangeable.

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